Effective date: October 23, 2026
We want you to enjoy your Filamore 3D Prints purchase. For return requests or a problem with your order, email sales@filamore3dprints.com.
Eligible returns
Request an eligible return within 14 days of delivery or confirmed local pickup. Non-personalized, made-to-order standard products remain eligible for change-of-mind returns under the same conditions as other regular products.
For a change-of-mind return, the item must be unused, in its original condition, and include all supplied accessories. After we authorize the return, you have 14 days to ship the item back. Do not send anything to a pickup location or to a product’s designer or manufacturer; we will provide return instructions privately.
Personalized and customer-designed products
Personalized products and items made from a customer's design are final sale for change-of-mind returns. This does not limit remedies for defects, shipping damage, an incorrect item, a fulfillment error, or rights provided by applicable law.
A standard product is not excluded from returns simply because we printed it after you ordered it.
How to request a return
Email sales@filamore3dprints.com with your name, the item, the reason for your request, and your order number if available. If you cannot find your order number, contact us for help locating the purchase. For a damaged, defective, or incorrect item, photographs of the item and packaging can help us assess the problem.
We will review your request and explain the next steps, including whether the item needs to be returned and where to send it. Please wait for our instructions before shipping a return.
Damaged defective or incorrect items
Please contact us promptly if your order arrives damaged, is defective, or does not match what you ordered. We will review the issue and arrange an appropriate remedy, which may include repair, replacement, or a refund, as appropriate and consistent with applicable law. The change-of-mind condition requirements do not prevent you from reporting a defect that becomes apparent during normal use.
You pay return shipping for a change-of-mind return. Original outbound shipping charges are not refunded for change-of-mind returns, except where required by law. Defective, damaged, incorrect, or improperly fulfilled items receive an appropriate remedy, including applicable shipping costs. We will explain any necessary return or replacement arrangements before you send the item back.
Refunds and alternatives
After reviewing the return or reported issue, we will tell you the outcome. Approved refunds are issued to the original payment method. Store credit or an exchange may be offered as an optional alternative; you do not have to accept either in place of a refund to which you are entitled.
The time for a refund to appear depends on the payment provider and your bank or card issuer. Contact us if you need help checking a refund's status. We do not promise a specific posting time.
Cancellation requests
Email sales@filamore3dprints.com as soon as possible to request a cancellation or order change. Before production begins, you may request cancellation for a full refund. After production begins, we review cancellation requests individually based on work already completed. For personalized or custom-designed work, any nonrefundable design fees or production charges must be disclosed and agreed to before work begins. After shipment, the applicable return terms govern eligible returns. We do not introduce undisclosed cancellation or restocking fees. Your applicable legal rights, including shipment-delay remedies, remain unaffected.