Effective date: October 23, 2026
Shopping with Filamore 3D Prints
These terms explain purchases and custom-print services from Filamore 3D Prints, a family-operated business in Oregon City, Oregon. Please read them alongside the product listing, approved custom quotation where applicable, Shipping and Local Pickup Policy, Refunds and Returns Policy, and Privacy Policy. Questions can be sent to sales@filamore3dprints.com.
The legal seller is Filamore Media LLC, doing business as Filamore 3D Prints.
Product descriptions and printed finishes
Review the selected color, package, included accessories, dimensions, and other listing details before ordering. Three-dimensional printing can produce visible layer lines and small differences in finish or color. Screen settings can also affect how colors appear. These reasonable variations do not excuse supplying a defective item, a materially different product, or an incorrect order.
Only the items and accessories stated in the selected package are included. For example, the GachaPop Starter Kit includes 10 empty 2-inch acorn capsules; prizes are not included. Sphere Lamps include the listed LED puck light, remote control, and USB cable, but do not include a USB wall adapter.
Made to order products
Some products are printed after ordering. Limited finished inventory may be available, but a listing should not be treated as a promise of immediate dispatch unless it specifically says so. GachaPop printing-to-shipment timing is 3–5 business days, with transit additional. For other products, ask us to confirm timing if you need them for a particular date. We will address shipment delays as described in the Shipping and Local Pickup Policy and as required by law.
Custom projects and design permissions
A custom-print form submission is a request for review and a quotation. It does not place an order or authorize a charge. We review feasibility, materials, dimensions, quantities, timing, and design permissions before quoting. Custom modeling or design work may involve an additional fee, which must be discussed and approved before that work begins.
Printing begins after you approve the quotation and pay. The approved quotation should record the design or file version, requirements, price, any design fees, fulfillment arrangements, and agreed timing. Requested dates are not guaranteed until confirmed. We will discuss changes that affect price or timing before proceeding with changed work.
When you provide a model, image, or other reference, you must own it or have permission for the requested reproduction and any requested modification. You authorize us to use the submitted material as needed to evaluate and fulfill your request; you do not transfer ownership merely by submitting it. We may ask for permission information before proceeding. Ownership, licensing, and delivery of any newly commissioned design files should be agreed in the quotation rather than assumed.
Keep copies of your original files. We delete customer design files and reference images after successful fulfillment, including delivery or pickup, subject to limited retention described in our Privacy Policy. You will need to submit your originals again for a future reprint. Keep them until we confirm receipt for the current request as well; the website does not provide permanent file storage.
Prices payment and order review
Prices are shown in U.S. dollars. Review the selected options, applicable taxes, shipping or pickup choice, and final total before placing an order. Use the payment methods offered for your order. A custom quote is handled through the approval and payment process described above.
An automated acknowledgment confirms receipt of order information; it is not a promise that production has begun or that the order is ready for pickup. If there is a problem with availability, an order detail, or our ability to fulfill the order, we will contact you to resolve it and arrange any refund that is due. We will not charge an additional amount for a changed order without your approval.
Shipping pickup returns and cancellations
Shipping is limited to the eligible destinations described in our Shipping and Local Pickup Policy. Free Oregon City pickup is by confirmed appointment. Email pickup@filamore3dprints.com with your confirmed order number, and wait for the private meeting details before traveling. Choosing pickup does not include delivery.
Our Refunds and Returns Policy requires an eligible return request within 14 days of delivery or confirmed local pickup and gives you 14 days after authorization to ship the item back. Non-personalized, made-to-order standard products remain eligible. Personalized and customer-designed products are final sale for change-of-mind returns, subject to defects, damage, fulfillment errors, and applicable law. Customers pay change-of-mind return shipping, and original outbound shipping is not refunded for those returns except where required by law.
Email sales@filamore3dprints.com as soon as possible to request a cancellation or order change. Before production begins, you may request cancellation for a full refund. After production begins, we review cancellation requests individually based on work already completed. For personalized or custom-designed work, any nonrefundable design fees or production charges must be disclosed and agreed to before work begins. After shipment, the applicable return terms govern eligible returns. We do not introduce undisclosed cancellation or restocking fees. Your applicable legal rights, including shipment-delay remedies, remain unaffected.
Use care and website conduct
Use products for their described purpose and follow the care and accessory instructions supplied with the listing or product. Ask us before ordering if a particular use or compatibility requirement matters to your project. Decorative descriptions do not establish a safety certification or suitability for an unlisted use.
Provide accurate information and keep any account credentials private. Do not use the website to submit unlawful material, files you are not authorized to reproduce, malicious code, or content intended to interfere with the store or other customers. Respect the intellectual-property rights of Filamore and the designers and other rights holders whose work appears on the site.
Customer rights and contact
These terms do not exclude mandatory consumer rights or provide a blanket waiver of responsibility for defects, damage, or fulfillment errors. Changes to the terms will show a new effective date; they do not automatically change an existing approved order or quotation.
Sales, order, return, and privacy questions: sales@filamore3dprints.com. Custom-print request correspondence: uploads@filamore3dprints.com. Pickup scheduling: pickup@filamore3dprints.com.